CUSTOMER SERVICE

CUSTOMER SERVICE

All sizes listed on merchandise are overall height.

Overall height is measured from the bottom of container, or bare stem, to the tip of the tallest branch pointing straight up.

Display height will be approximately 6 inches lower than the overall height.

Containers are not included unless otherwise noted.

Security

This web site uses every electronic and procedural safeguard to protect our users’ information. Sensitive credit card information is sent via a secure connection using industry-standard SSL encryption that protects data transmissions.

Your Personal Information

Amazing Palm Trees, the owner of the information collected on this site, will not sell or rent this information, nor will we share it in ways other than what is disclosed in this statement without your consent.

Cookies and IP Addresses

This site mechanically receives and records information on our servers from your browser, including your IP address, this site’s cookie information, and the page you request. These help us identify you, keep track of your shopping cart, personalize the site when you use it and maintain the error-free performance of our servers. If your browser is set to reject cookies we will not be able to recognize your cart, your account, or provide any customized personalization.

External Links

This site contains links to websites that are not part of the Amazing Palm Trees family, and Amazing Palm Trees is not responsible for the privacy practices or the content of these sites.

Address and Contact Information

We collect the contact information you provide to us, so that you can order products and services on our site including your name, address, email address, phone number and financial information. Information gathered is used for the following purposes: to track program participation; to customize the content you see; to carry out your requests for products and services; and to contact you for billing or other related matters regarding an order you placed.

Business Relationship with Our Customers

Once you’ve ordered from our Amazing Palm Trees site, we enter into a business relationship, which may require direct communication about your order. We respect this relationship, and will only contact you for promotions not related to your order(s) when you give us permission (opt in) to do so. Your permission can be revoked at any time if you choose to Opt Out. The demographic and profile data collected is used to tailor your experiences at our site, to offer content that we think you might be interested in, and to display the content according to your preferences. Customer information is a confidentially protected asset of Amazing Palm Trees. It may be transferred to another company as part of an acquisition of Amazing Palm Trees but would remain protected as described here.

Changing Your Account Information

You can edit your Account Information at any time. New categories of marketing communications may be added from time to time. Users can opt out of receiving future marketing communications from us at any time or they can unsubscribe by following instructions in the messages they receive.

Email & Opting Out

Users can “opt-out” of having their information used for purposes not directly related to our site at the point where we ask for the information, like unsubscribing from our mailing list at any time. We may ask for demographic information such as age, zip code or income level for surveys and/or contests. This is strictly at your discretion, can be withdrawn at any time, and would be used to determine appropriate promotions, products and services. If we intend to share contact information with our partners, we would only do so with your approval.

Legal Notice

When so required by law or when making a good faith effort to comply with legal processes or edicts, we may be required to disclose personal information.

Changes to Our Policy

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice and will apply to all users of our website.

All returns must be requested within 3 business days of receipt of shipment. No merchandise can be returned without prior authorization from Amazing Palms.

If you would like to return your purchase please contact Amazing Palm Trees Customer Service at 1-213-223-8900 or e-mail us at sales@amazingpalmtrees.com. Give the sales representative your order number, item number, and the quantity you wish to return. Also, briefly explain why you would like to return the merchandise.

We will issue you a return authorization number and instructions on how to return the merchandise.

Customer is responsible for all freight charges.

Custom made to order trees, are non-returnable. Please contact us for more information prior to purchasing.

After the product has been returned and inspected by Amazing Palm Trees returns staff, we will issue a credit to either your credit card or by check, depending on what payment method was used at the time of purchase.

International orders are non-returnable.

All regular ground shipping orders take 2 – 3 days to ship from date of purchase unless otherwise noted, and arrive between 3 – 10 business days from date of purchase.

All orders ship via UPS Ground or FedEx Ground

If you have an alternative shipping, please contact us to make arrangements

Amazing Palms offers Next Day, 2nd Day, and 3rd day expedited shipping options.

Please contact us for pricing and details.

Amazing Palms is not responsible for non-delivery due to circumstances beyond our control, such as labor and/or maritime strikes, customs delays, and Acts of God.

Contact Information

Phone: 1-213-529-8781
Monday - Friday 7am - 5pm PST

Web: www.amazingpalmtrees.com

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